Color Disclaimer: Please note that the colors of the merchandise you see on our website may vary slightly from the actual product due to differences in computer monitors and lighting conditions during photography. While we strive to accurately represent the colors of our products, variations may occur.
Additional Information: If you have any concerns about the color accuracy or need further clarification about the product, please don't hesitate to contact our customer service team. We want you to be completely satisfied with your purchase, so if you receive your item and find the color is not as expected, please refer to our returns and exchanges policy for assistance.
Purchase with Confidence: We value your trust and aim to provide the best shopping experience possible. Your satisfaction is our top priority.
Shipping: Unfortunately, expedited maritime shipping is not an option at this time. Should you have any further inquiries, please communicate with us via email at Support@lucasislander.com We'll be more than happy to assist.
All Canvas Artwork is accompanied by a lifelong Color Guarantee, assuring that your artwork will remain as vibrant as the ocean itself.
LUCAS ISLANDER Return Policy
- Lucas Islander offers a 30-day return policy on most products.
- Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.
- Returns without Valid Proof of Purchase are not excepted.
- Information regarding return activity and from IDs (if applicable for returns without a Valid Proof of Purchase) will be held in a company-wide database of customer return activity.
- To be eligible for a refund, products must be in a clean and resalable condition. Certain items specified below may not be returned once they have been opened.
- Returns with a gift receipt will be offered a gift card or even an exchange.
- We will accept damaged item returns either online or within the 30-day return policy.
If your preference is not to use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:
- Repackage items in original packaging, including all paperwork, parts, and accessories.
- Remove all extra labels from previous shipping on the outside of the box
- Apply the return label to the outside of the box OR address the box to:
Lucas Islander
Returns Department
P.O. Box 701
Marysville, OH 43040
- Send your package via the shipping service. If you are not using your provided return label, send it through the mail service of your choice*.
- Keep the tracking number provided when using the shipping service of your choice and track via their website.
* Return Shipping charges must be paid. Lucas Islander does not accept packages sent as Cash On Delivery (C.O.D.).
When will I receive my refund?
- If you return your online order via mail, it usually takes 2-3 weeks from Lucas Islander receiving your return for a credit to be issued. Refunds will be provided to the original form of payment for the purchase price of the item, including sales tax.
How Do I Exchange an Item?
- To exchange an online item, simply return the original item by mail and then contact our Customer Service team at Support@lucasislander.com. We can place a new order for you that honors the original purchase price.
I used a gift card on my original order; how do I get a refund?
- If you paid for your order with a gift card or e-gift card, the return will be refunded back to the original gift card or e-gift card you used. If you no longer have this gift card or e-gift card, please contact our Customer Support department at support@lucasislander.com.
